How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing your tracking link. You can also track your order anytime by logging into your account and viewing your order history.
Please note: Tracking updates are available only after your order has been processed. For estimated processing times, please refer to our [Shipping Policy].
What is your return and exchange policy?
We accept returns only in the case of damaged or defective products. If your order arrives damaged, you may request an exchange after completing our verification process.
To ensure a smooth claim:
Record an unboxing video clearly showing the package condition from the moment it is opened.
Contact our support team within 48 hours of delivery with the video and your order details.
Our team inspects and verifies every claim. If approved, we will arrange an exchange for the same product.
We take great care in packaging every order securely, and each item is checked before shipping to minimize the risk of damage.
What if I received a damaged or incorrect item?
We’re sorry for the inconvenience. Please contact our support team within 48 hours of delivery with your order number and photos of the item, and we’ll resolve the issue promptly
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so modifications or cancellations are only possible within a short window after placing your order.
If you wish to modify or cancel your order:
Contact our support team immediately with your order details.
We will do our best to accommodate your request before the order is shipped.
Refunds for cancelled orders are issued as a store coupon code equal to the full order amount, which you can use for any future purchase.
This policy helps us maintain efficient operations while ensuring you don’t lose the value of your order.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so modifications or cancellations are only possible within a short window after placing your order. Please contact our support team immediately, and we'll do our best to accommodate your request.